SO WHAT?
What's the problem?
Product realization (bringing products to market) is the goal of most technically-minded companies, at least the ones who want to make money. However, most companies significantly underestimate how much time and money it will take to do this, which can be a major headache for large companies, and devastating to smaller companies and startups. Even worse, what if we miss something and we get a Warning Letter from the FDA? How can we ensure we have all bases covered and that we’ve budgeted accurately? We will discuss the challenges and solutions here.
How Long is This Going to Take?!
Inevitably, whenever a company, whether it be a startup or a major corporation, starts a new product development project the question upper management always asks is “when will it be done?”
Given the massive number of unknowns, how can we answer this question truthfully without making commitments that are unachievable? Do we even know what we need to consider and cover?
On average, bringing a new medical device to the market takes 3.4 – 5.2 years* depending on product type and complexity.
*Ph1 – 6-9 Months, Ph2 – 9-12 Months, Ph3 – 18-24 Months, Ph4 – 7-10 Months, Ph5 – 6-12 Months
Real World Example - Med Device Company (North Carolina, US)
When this client, let’s call them “MediTech”, approached WDIB, they had difficulty evaluating new projects, consistently planning and executing projects, providing consistent reports to upper management, and a lack of consistency in how they were bringing products to market. This caused major challenges when MediTech wanted to let investors know when things would be done, who was accountable for the work, what project risks were present, and how MediTech could bring new projects into the product realization pipeline. Furthermore, MediTech had no consistent way to manage and store project Gantts or manage the resource pool.
Where Are They Now?
Confidence
Upper Management now has high confidence in the information they are receiving.
Increased Confidence in PMO leadership and individual PM capabilities
Increased confidence that resources are being used efficiently and effectively
Predictability
~50% Increase in project schedule accuracy based on "Finish" to "Actual Finish" dates.
Consistency in regular project reporting content and timing
Consistency in project portfolio pipeline evaluation
Consistency in Product Realization processes
Reduced Risk
Reduced risk of committing to a product no one wants, or is ill-defined
Reduced project risks through higher visibility, understanding, and planning for such risks
How did WDIB Solve these Problems?
PMO Establishment
Organizational Structure Definition
PM and Leadership Training on Planning and Execution best practices (WDIB 3-Day course)
Portfolio Pipeline Evaluation Business Process Creation
Project Reporting formatting, schedule, and messaging
Tool Implementation
Rollout of consistent templates
Configuration and Training on MS Project Online (Project Web App/PWA)
Training Materials on PMO Processes and Tools
PDP Creation
Phase Gate business process with compliance elements and RACI built in
Clearly defined roles and responsibilities for each deliverable
Tailorable process to fit the needs of the specific project
Data Analytics and Automation
Project and process data analytics through MS Power BI
Automation of monthly/regular project reporting using MS Power BI
Common Pitfalls
Missing Deliverables
Didn’t realize we needed “that” until late in the project
Lack of representation on the project team to provide input
Missing Market
Didn't realize no one wanted this product until we were almost done.
Lack of understanding of what the market thinks the product should be
Underestimating the Schedule
Deliverables and tasks take much longer than estimated
Lack of Risk-based schedule optimization to create a realistic timeline
No clarity on who should be reviewing and approving deliverables
Unidentified Project Risks
Lack of understanding around what a project risk is vs. a product risk
Lack of experience in creating plans to monitor, evaluate, and act on project risks
Balancing Resources in the Project Portfolio
Lack of visibility around incoming projects and what the impact of starting them will be
Lack of guidance on what the priorities are
Didn't Do it Right the 1st Time
23 FDA Warning Letters issued to med device companies in 2022
Remediation projects can take years
Costs can be upward of $10M/Month or More